Terms and Conditions

I. Introductory Provisions

These Terms and Conditions set out the rules governing the use by the User, including the purchaser, of the Online Shop through which Purchases are made, operated by the Seller.
The owner of the online Shop and the copyright to the website located at the domain www.technapoland.com is: technapoland.com Sp. z o.o. 51-507 Wrocław, ul. Rataja 26. All rights reserved by technapoland.com Sp. z o.o.
These Terms and Conditions are made available at all times on the Shop’s website in a manner that enables Users to access, view and save their content.

II. Definitions used in these Terms and Conditions

Seller – the owner of the online shop technapoland.com, located at www.technapoland.com.
The Shop – an ICT platform operating at the address: www.technapoland.com, where Users may, via the Internet, make purchases of the goods available on the www.technapoland.com domain.
Buyer – a natural person, a legal person or an organisational unit without legal personality but with legal capacity, who enters into a Contract of Sale under the Shop’s Terms and Conditions
Sales Contract – a contract concluded in the Shop in accordance with the Terms and Conditions between the Seller and the Buyer, the subject of which is the sale of goods to the Buyer.
Terms and Conditions – these Terms and Conditions of the Shop.
Goods – items offered for sale, displayed on the website www.technapoland.com.

III. Terms of Use of the Shop

A User who is a natural person may use the Shop provided they have full legal capacity.
A User who is not a natural person may use the Shop through persons authorised to act on their behalf.
The Seller shall not be liable for any damage caused by the User providing false, out-of-date or incomplete information in registration forms, or by the User’s failure to comply with the terms and conditions of these Terms and Conditions. The data provided by the User must not contravene the provisions of current legislation or infringe the personal rights and legal rights of third parties.
The User is obliged not to disclose to third parties their username and password used to log in to the Shop.

IV. Registration and logging in to the Shop

Users may use the Shop both after registering with the Shop and without registering. Registered users may track the status of their orders.
Users who are not registered with the Shop are required to accept the Terms and Conditions.
Registration with the Shop requires the following conditions to be met cumulatively: a) logging in to the Shop using a username and password via the relevant online form available on the Shop’s website, b) accepting the Shop’s Terms and Conditions.
In the event of any changes to the User’s details provided during registration, the User should update them before entering into the next Contract, using the relevant form available in the Shop.
For the purposes of registration with the Shop, a User account is created, constituting a set of resources in which information about the User and their activities within the Shop in connection with the Contracts concluded is stored. The User has, amongst other things, access to their order history in the Shop, the ability to correct their details, and the option to change their password.

V. Placing orders in the Shop and order fulfilment

The User may place orders in the Shop 24 hours a day, 365 days a year, via the Shop.
The User places an order via email.
The order will be confirmed by a pro forma invoice sent electronically to the specified email address and accepted for fulfilment once payment has been credited. Payment of the order constitutes acceptance of the order and the delivery terms.
Orders placed by email will be forwarded to a member of the shop’s staff for verification of the details and then, with delivery costs added, sent to the buyer at the address provided. To confirm the order, the buyer should reply to the shop’s email address with the message “I confirm the order”.

VI. Product prices – delivery costs – payment methods

Delivery costs are quoted separately, taking into account the delivery location, and must be added to the total cost of the order. Delivery costs depend on the dimensions of the parcel and the delivery location.
Standard parcels will be priced automatically – that is, those parcels whose dimensions and weight do not exceed the limits specified by the courier services DHL, UPS and K-Ex, in accordance with the price list on the operator’s website.
Oversized parcels will be priced on a case-by-case basis – the costs of shipping oversized goods will be calculated individually and included in an email containing the buyer’s complete order for final confirmation. Unloading of bulky parcels is the responsibility of the customer.
The Seller shall not be liable for failure to deliver the Goods for reasons attributable to the Buyer – e.g. as a result of an incorrect delivery address.
The price quoted by the seller is binding on the customer at the time the order is placed.
The Seller reserves the right to change product prices on the online shop www.technapoland.com, to introduce or withdraw any product from the shop, and to run promotional campaigns. Periodic promotional campaigns do not apply to orders that have already been placed and are currently being processed.
Payment methods

Prepayment by bank transfer to the following account:

You can pay for your order by bank transfer, paying the amount directly into the shop owner’s account as specified on the invoice:

Types of bank transfers:

Traditional bank transfer – this can be arranged at a bank branch or online. It is settled during so-called Elixir sessions (3 sessions per day, on working days only), which in practice means that the customer must wait for the transfer to be processed during the next available session. In principle, payment is confirmed within one day. If the customer wishes to speed up order processing, they can send an electronic transfer confirmation, which confirms the order almost immediately.

Express bank transfer – processing time is a few minutes (this transfer does not wait for Elixir sessions).

VII. Complaints – Withdrawal from the contract – Guarantees

The buyer must submit complaints in accordance with the rules set out on the product’s warranty card. In the event of any uncertainty, please contact the seller. For a complaint to be processed, the buyer must provide their full name, order number, proof of purchase number (VAT invoice) and describe the subject of the complaint in writing and with photographs. It is recommended that the Customer include the following in the complaint description: (1) information and circumstances relating to the subject of the complaint, in particular the nature and date of the defect; (2) a request for the Goods to be brought into conformity with the Sales Contract, or a statement requesting a price reduction or withdrawal from the Sales Contract; and (3) the contact details of the person making the complaint – this will facilitate and expedite the Seller’s consideration of the complaint. The requirements set out in the previous sentence are merely recommendations and do not affect the validity of complaints submitted without the recommended description. Complaints should be sent in writing to the company’s address or by email to: [email protected].
The complaint will be dealt with by the Shop within no more than 14 days from the date of receipt. The customer will be informed immediately of the outcome of the complaint.
In the case of a legal person or an organisational unit without legal personality, any actions on behalf of such an entity may only be carried out by a person authorised to act on its behalf in matters relating to the use of the Shop and to exercise all the rights and fulfil all the obligations of that entity as a Customer. The Seller is liable to a Customer who is a Consumer if the Goods sold have a physical or legal defect (warranty).
If the Customer does not wish to use the Goods for the purposes of making a complaint or exercising any of the Customer’s rights under the warranty, it will be necessary to deliver the Goods to the Seller (to their warehouse), The Seller will ask the Customer to return the Goods; in the case of a Consumer, this will be at the Seller’s expense
The Customer shall bear the costs of redelivery of the Goods following the resolution of the complaint in the event of an unjustified claim under the warranty (where the Seller has rejected the complaint arising from the warranty). If the warranty claim is upheld, the Seller shall deliver the repaired or new Goods to the Customer at its own expense.
The warranty referred to in paragraphs 1–6 of this Section is excluded in respect of a Customer purchasing Goods for a purpose directly related to their professional or business activities (a Customer who is not a Consumer) is excluded, in accordance with the provisions of the Civil Code.
The complaints procedure referred to in paragraphs 1–6 of this Section applies to a Customer who is a consumer purchasing Goods, namely:

- natural persons making ordinary purchases

- traders who make purchases not related to their business activities, i.e. who do not request a receipt or invoice in the trader’s company name

- natural persons running a sole trader business, registered in the Central Register and Information on Economic Activity (CEIDG), who enter into a contract directly related to their business activities, provided that a third party to that contract indicates that it is not of a professional nature for them, which may be due to the nature of their business activities

Rights under the warranty and guarantee do not apply if the defect was caused by the Goods being installed incorrectly or used contrary to their intended purpose or the manufacturer’s instructions.
Any damage to the goods occurring during delivery must be reported immediately to the delivery person and the seller must be contacted. A condition for the consideration of a complaint regarding a parcel damaged during transport is the drawing up of a ‘damage report’ in the presence of an employee of the delivery company.
In the event of damage to the parcel, any claims against the courier company must be submitted in writing as soon as possible, but no later than 7 days from receipt of the parcel, in accordance with the Act of 15 November 1984 Carriage Act (Journal of Laws of 2012, items 1173 and 1529). To this end, you must ask the courier to draw up a damage report and send the original to us. Once this period has expired, the customer loses the right to return the damaged goods. We accept no liability for parcels which, at the customer’s request, were dispatched by a courier company other than the one with which we have a contract.
The buyer has the right to withdraw from the contract in writing without giving any reason within fourteen days of the date of conclusion of the contract, pursuant to the Act of 30 May 2014 (Journal of Laws 2014, item 827, as amended). In the event of written withdrawal from the contract, the Customer is obliged to return the goods within fourteen days. The right referred to above also applies to a natural person entering into a contract directly related to their business activity, provided that the terms of the contract indicate that it is not of a professional nature for that person, arising from the nature of the product manufactured by the business, which can be obtained from the Central Register and Information on Economic Activity. Returned products must be in their undamaged, original manufacturer’s packaging, be complete and show no signs of use. - Return form - (click to download the form)
Customers who are consumers, i.e. natural persons entering into a contract for purposes not directly related to their business or professional activities, have the right to withdraw from a distance contract without giving any reason.
Goods included in the Seller’s range which are manufactured to individual specifications provided to the Seller by the Customer, in accordance with Article 38(3) of the Act of 30 May 2014 on Consumer Rights, Consumers are not entitled to withdraw from a contract concluded with the Seller on the basis of a placed Order.
Returns should be sent to the address: 55-002 Dobrzykowice, ul. Kamieni 4, marked ‘return’, and the contract withdrawal form must be completed – in consultation with the shop’s seller.
If the 14-day right of withdrawal is exercised, the cost of returning the goods shall be borne by the buyer.
Once the Seller has received and successfully verified the returned products, they will send the buyer a credit note for the returned products for confirmation.
Upon receipt of the confirmation (a copy of the document), the seller will refund the price of the products to the buyer’s specified bank account within 14 days of receiving the goods and the relevant documentation. Delivery costs are not refundable in the case of partial returns.
Goods sold in the Shop are covered by the manufacturer’s warranty, which begins on the date of delivery of the Goods. Should a defect in the goods be discovered, the Customer is obliged to submit a complaint to the Seller together with the warranty card. Under the terms of the warranty, the Seller will notify the Customer of the date of repair or replacement, or of a refusal to provide services under the warranty. Within 14 days of receiving the complaint from the Customer, the Seller will notify the Customer of the date of repair or replacement, or of the refusal to provide services under the warranty. The rights arising from the warranty do not limit or exclude the Consumer’s right to make a complaint about the Goods under the statutory warranty.

VIII. Personal Data Protection and Privacy Policy

Placing an order constitutes consent to the Seller storing and processing the personal data contained in the order in accordance with the applicable provisions of the Personal Data Protection Act of 29 August 1997 (Journal of Laws of 2002, No. 101, item 929 – consolidated text, as amended) The personal data of Users who are natural persons (including natural persons operating as sole traders) will be processed by the Seller, as the data controller, for the purpose of providing services by the Seller. . The provision of personal data by the User is voluntary.
The User’s personal data may be disclosed to entities authorised to receive it under applicable law, including the relevant judicial authorities. Users’ personal data may also be transferred – to the extent necessary and required – – to third parties, including entities performing activities on behalf of the Seller in connection with the Contract concluded with the Buyer, such as the operator handling electronic payments under the concluded Contracts or entities delivering the ordered goods.
The Seller ensures that Users whose personal data it processes are able to exercise their rights under the Personal Data Protection Act, including the right to access and rectify their personal data, and the right to control the processing of their personal data in accordance with the principles set out in that Act.
As part of exercising the right to control the processing of their personal data, Users have, in particular, the right to submit a written, reasoned request to cease the processing of their data on the grounds of their specific circumstances, as well as to object to the processing of their data where the Seller processes it where this is necessary for the fulfilment of legitimate interests pursued by the Service Provider, or where the Seller intends to process it for marketing purposes, or to the transfer by the Seller of the User’s personal data to a data controller other than the Seller.
Confidential information concerning Users, including their personal data, is protected by the Seller against disclosure to unauthorised persons, as well as against other instances of disclosure or loss, and against destruction or unauthorised modification of the specified

IX. Final Provisions

The products and names listed in the online shop at www.technapoland.com are used solely for identification purposes and may be registered trade marks.
The Seller makes every effort to ensure that the descriptions of the goods on offer are accurate. However, the Seller shall not be liable for any incorrect specification of the goods’ parameters and characteristics or for any sudden changes to them by the manufacturer.
By placing an order, the buyer accepts these terms and conditions.
The information provided about the products featured in the online shop www.technapoland.com is consistent with the product catalogue data.
Any disputes arising from transactions carried out via the online shop www.technapoland.com shall be resolved in the first instance by mutual agreement between the parties, and if the parties fail to reach an agreement, through the competent court.
The content of the online shop www.technapoland.com does not constitute an offer within the meaning of the Civil Code, but rather an invitation to enter into a contract.
Any matters not covered by these terms and conditions shall be governed by the provisions of the Civil Code.